Tenielle Engelbrecht

Summary

Senior product designer, eleven years simplifying complex B2B SaaS and regulated financial products. I go into unfamiliar, high-stakes domains cold (payments, wealth, capital markets, healthcare) and turn data-heavy, multi-persona workflows into something people can actually use, then defend the simpler version to compliance, engineering and people who have done the job for twenty years. Increasingly I do that for other designers too.

Experience

1. FNZ London, UK

   Jan 2025 – Present

   Senior UX / Product Designer

   • Sole designer on a configurable, regulated B2B wealth platform: 60+ screens across 8 product areas in 7 months, discovery to signed-off design direction, aligning 6+ product owners, SMEs and senior stakeholders across two organisations.
   • Reduced 30+ user stories to four coherent journeys (onboarding, dashboard, secure messaging, documents) built on scalable platform patterns rather than one-off screens.
   • Built a Microsoft Copilot documentation agent shared with selected members of the design team, and introduced AI-assisted prototyping (Figma Make, Claude) into the team’s workflow.

2. J.P. Morgan London, UK

   Apr 2022 – Dec 2024

   Senior UX Designer

   • Designed and tested a novel in-house backtesting capability 0-to-1 in eight weeks for Strategic Indices, turning a data-heavy financial workflow into a shipped market differentiator against a fixed deadline.
   • Led end-to-end UX for a client Markets Feed launched Dec 2023, using research and testing to reshape the roadmap around real client workflows.
   • Drove onboarding for 300+ enterprise users to 83% adoption through reusable UX templates and documented process the wider team adopted.

3. Fishawack Health London, UK

   Apr 2021 – Mar 2022

   UX Designer

   • Led UX across regulated healthcare products, turning research findings into design decisions alongside researchers.
   • Produced high-fidelity prototypes, and ran heuristic evaluations and usability testing that settled stakeholder disagreement with evidence.

4. First National Bank Johannesburg, South Africa

   Dec 2015 – Dec 2020

   UX Designer

   • Led end-to-end UX for consumer and business banking payments across iOS, Android and web, for multiple personas, approval hierarchies and real organisational risk.
   • Built the Capturer/Authoriser model (one user initiates, another approves on a separate device), re-architecting eight transactional workflows and shaping product direction for years after I left.
   • Delivered the InContact transaction-notification experience, and coached three designers through 1:1s and critique.

5. Earlier

   2012 – 2015

   Wallstreet International (2015) · Source CRM (2013–2014) · Nikon South Africa (2012)

Skills

• Product Discovery, problem definition, 0-to-1 definition, interaction design, prototyping, usability testing, accessibility, design systems, engineering handover
• Domains B2B SaaS, fintech, payments, wealth, capital markets, healthcare · data-heavy, multi-persona workflows · approval hierarchies · iOS, Android, web
• Tools & leadership Figma (Dev Mode, Make), Microsoft Copilot, Claude, Jira, Confluence · stakeholder alignment, mentoring, agile delivery

Education & certification

BA Information Design, University of Pretoria · Certified Usability Analyst (HFI, CUA-6460) · Usability Short Course, GetSmarter / University of Cape Town